Privacy Policy

This page explains how SunSpin collects, uses, stores, and protects personal information provided by players during registration, account use, and prize redemption. Reading through these terms helps players understand what data is handled, why it is needed, and what rights apply. This policy applies to all account holders and visitors interacting with the platform, including those accessing from Australia.

What Information SunSpin Collects

When a player creates an account at the SunSpin website, certain personal details are required to complete registration and maintain a verified account. The data collected falls into two main groups: information provided directly by the player, and information gathered automatically through platform interaction.

Directly provided information typically includes:

Full legal name and date of birth
Email address and account password
Residential address and state or location
Government-issued identification documents such as a passport or driver’s licence
Proof of address documents such as a utility bill or bank statement
Payment verification details and bank account information

Automatically collected data may include device type, browser version, IP address, session activity, login timestamps, and location signals. This technical data is used primarily for security monitoring, fraud prevention, and platform performance.

Why Personal Data Is Collected

SunSpin collects personal data for specific, practical purposes tied to account operation and legal compliance. Age verification is the primary reason. All players must be 18 or older, and identity checks confirm this before any prize redemption is processed. KYC verification is triggered before cash redemptions, during payment verification, or when suspicious activity is detected on an account.

Beyond age and identity checks, data is used to:

Process prize redemptions through ACH bank transfer or gift card routes
Verify payment methods linked to the account
Comply with anti-fraud and location restriction requirements
Respond to support requests submitted through the Help Center or Zendesk form
Maintain account security including session monitoring and login alerts

Data is not used for unsolicited third-party marketing without player consent, and SunSpin does not sell personal data to external commercial parties.

How Data Is Stored and Protected

Account data is stored on servers protected by SSL encryption, which is standard across reputable social and sweepstakes casino platforms. Encrypted connections cover login sessions, payment processing, and any document submission made during the KYC process. While a dedicated security audit page is not publicly accessible, SSL protection is assumed to be active across all key data transfer points.

Passwords are subject to minimum complexity requirements, including at least 8 characters, an uppercase letter, a number, and a special character. Accounts may be temporarily locked after multiple failed login attempts, and unusual activity triggers security reviews. Players should use unique passwords and avoid sharing account credentials with others.

KYC and Verification Requirements

KYC is a mandatory step before any cash prize redemption is approved. The process requires a government-issued photo ID, proof of residential address, and payment proof confirming the method used for purchases. A driver’s licence or passport is accepted for identity verification. Bank statements or utility bills dated within the last three months are typically accepted for address confirmation.

Verification checks are also applied during suspicious activity reviews and location checks. Players accessing the platform from locations not officially supported may face account restrictions or redemption holds. Cash redemptions through the ACH route carry a minimum threshold of AU$150, while gift card redemptions start at AU$40. Estimated processing for cash redemptions runs 3 to 5 business days after all verification checks are cleared.

Cookies and Tracking Technologies

SunSpin uses cookies and similar tracking tools to maintain login sessions, remember preferences, and monitor platform behaviour. Functional cookies are required for the platform to operate correctly. Analytics cookies may be used to understand how players navigate the lobby and interact with games or promotional pages. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality.

Third-party providers integrated into the platform, including game studios such as Pragmatic Play, Play’n GO, Relax Gaming, and Hacksaw Gaming, may also use their own tracking where applicable under their respective agreements.

Personal data may be shared with a limited set of third parties where necessary for platform operation. This includes payment processors handling Visa, Mastercard, Discover, Skrill, and ACH online banking transactions, as well as identity verification services used during KYC checks. Game providers integrated into the platform may receive session-level data required for gameplay and fair play monitoring.

Data is not shared with advertising networks for commercial targeting without explicit consent. Any third-party arrangements are governed by data processing agreements aligned with applicable data protection standards. Pelican Gaming LLC is the reported operator of SunSpin, and data handling responsibilities rest at the operator level.

Player Rights and Data Control

Players have the right to request access to the personal data held on their account, ask for corrections if details are inaccurate, and request account closure or data deletion where permitted under applicable law. These requests can be submitted to the support team at support@sunspin.us or through the Zendesk request form available in the Help Center.

Some data may be retained even after account closure where required for regulatory, fraud prevention, or legal purposes. Verification documents, for example, may be kept for a defined period following the last transaction or redemption request.

Responsible Use and Data Minimisation

SunSpin aims to collect only the data needed for legitimate platform functions. Players are encouraged to keep account details current, particularly address and payment information, to avoid delays during redemption processing. If contact details change after registration, updating them through the account dashboard helps prevent verification issues later.

For more detail on responsible play tools and account controls, SunSpin responsible gambling covers the specific protective features available to players managing their activity on the platform.

Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in platform operation, legal requirements, or payment processes. Players will generally be notified of material changes through the registered email address or a notice on the platform. Continued account use after a policy update indicates acceptance of the revised terms. If there are any concerns about how personal data is handled, contacting the support team directly is the recommended first step.